Refund and Cancellation Policy

1. About this policy

This Refund and Cancellation Policy applies to payments made through SHJobNivo for career applications, training programmes and digital business services.

SHJobNivo is operated by [FULL LEGAL COMPANY NAME], trading as SHJobNivo.

Nothing in this policy excludes or restricts any refund, cancellation or consumer right that cannot legally be excluded.

2. General refund principles

Refund eligibility depends on:

• The service or programme purchased
• Whether processing or delivery has started
• The work or resources already provided
• Reserved programme or project capacity
• The reason for cancellation
• The applicable consumer law

Requesting a refund does not automatically mean that the request will be approved. Each eligible request will be reviewed according to this policy and applicable law.

3. Career application processing fees

Where displayed before checkout, a remote career application may require a PKR 300 processing fee.

This fee covers receiving, recording, administering and reviewing the application process. It is not a payment for employment and does not guarantee an interview, selection or job offer.

When the fee is generally non-refundable

The application-processing fee is generally non-refundable after SHJobNivo has:

• Created the application record
• Generated an application reference
• Stored or reviewed the submitted CV
• Started administrative processing
• Sent the application confirmation

When a refund may be available

A refund may be approved where:

• The same applicant was charged more than once for the same application
• Payment succeeded but no application record was created
• A technical fault prevented the application from being received
• SHJobNivo cancels the application service before processing begins
• The payment amount was incorrect because of a confirmed website error
• A refund is required by applicable law

4. Training internship programmes

SHJobNivo’s three-month training programmes may include MERN Stack Development, Laravel Development, Digital Marketing and Social Media Management.

The currently displayed programme fee is PKR 50,000, subject to the final price shown at checkout.

Cancellation before the programme begins

If a participant requests cancellation before receiving lessons, programme access, learning materials or reserved support, SHJobNivo will review the request according to applicable consumer law.

Reasonable payment-provider charges or clearly disclosed administrative costs may be deducted where legally permitted.

Cancellation after the programme begins

After teaching, access, resources or individual support have started, any refund may be reduced to account for:

• Lessons already delivered
• Learning resources already provided
• Assignments or reviews already completed
• Mentor or instructor time already reserved
• Non-recoverable third-party costs

A participant will not normally qualify for a full refund because they changed their mind after substantial programme delivery has begun.

Cancellation by SHJobNivo

If SHJobNivo cancels a programme and cannot provide a reasonable alternative, participants will normally receive a refund for the undelivered portion.

Removal for misconduct

A participant removed for serious misconduct, fraud, harassment, unlawful activity or material violation of the Terms and Conditions may not qualify for a refund, subject to applicable law.

5. Digital business services

This section applies to website development, e-commerce development, branding, social-media services, digital marketing and related project work.

Deposits

A deposit may be used to reserve working time and begin:

• Discovery and consultation
• Research and project planning
• Design concepts
• Website development
• Content preparation
• Campaign or account setup

Once this work begins, the deposit may be partly or fully non-refundable according to the completed work and agreed project terms.

Customer cancellation

If a customer cancels a project, SHJobNivo may deduct:

• The value of completed work
• Reserved working time
• Purchased licences or third-party services
• Payment-provider charges where legally permitted
• Other non-recoverable project costs

Any remaining refundable amount will be calculated after reviewing the project record.

SHJobNivo cancellation

If SHJobNivo cancels a project without an unresolved customer breach, the customer will normally receive a refund for the paid but undelivered portion.

Change requests

A request for additional features, revisions or work outside the agreed scope is not a cancellation and may require an additional quotation.

6. Duplicate, failed and incorrect payments

Contact SHJobNivo promptly if:

• You were charged more than once
• Payment succeeded but the order shows as failed
• You paid an incorrect amount
• You did not receive an order confirmation
• Your application reference was not generated

We may request the order number, transaction reference, payment receipt and the email address used during checkout.

7. Consumer cancellation rights

Where UK or other mandatory consumer law applies, customers may have cancellation rights for services purchased online.

If you expressly ask SHJobNivo to begin providing a service during a statutory cancellation period and later cancel, you may be required to pay a proportionate amount for the service already supplied, where permitted by law.

Access to immediately supplied digital content may require confirmation that beginning access can affect the cancellation right.

Nothing in this policy removes statutory rights relating to services that are not supplied with reasonable care and skill or are materially different from their agreed description.

8. How to request a refund

Send a refund request to: [REFUND OR SUPPORT EMAIL].

Include:

1. Your full name
2. The email address used during checkout
3. Your WooCommerce order number
4. Your application reference, where applicable
5. The service or programme purchased
6. The payment date and amount
7. A clear explanation of the request
8. Relevant payment evidence or screenshots

9. Review of refund requests

SHJobNivo may verify:

• The payment and order record
• The application or programme status
• The service already delivered
• Communication and project records
• Any duplicate or disputed transaction

We may request additional information where reasonably necessary. Incomplete requests can take longer to review.

10. Refund processing time

We aim to review complete requests within 7 to 14 business days.

If approved, the refund will normally be sent to the original payment method unless another method is required or agreed.

Banks and payment providers may require additional time to display the refunded amount. This processing time is outside SHJobNivo’s direct control.

11. Chargebacks and payment disputes

Please contact SHJobNivo before starting a chargeback so that we have an opportunity to investigate and resolve the matter.

Fraudulent or abusive chargebacks may result in suspension of services and submission of relevant transaction evidence to the payment provider.

This section does not prevent a customer from exercising a lawful right to dispute an unauthorised or genuinely unresolved transaction.

12. Policy changes

We may update this policy when our services, payment methods or legal obligations change.

Changes will not be applied unfairly or retrospectively to an existing paid transaction.

13. Contact us