Refund Policy

1. Scope

This policy applies to an application processing fee paid directly for an SHJobNivo job application. A different product, internship, course or third-party service may have separate terms displayed before purchase.

2. When a refund is available

A verified application processing fee is eligible for a 100% refund when SHJobNivo reviews and formally rejects the application during the recruitment process. Payment must first be received and successfully matched to the applicant’s tracking ID.

3. When a refund may not apply

• The applicant voluntarily withdraws, abandons the process or repeatedly fails to provide requested information.
• The payment cannot be verified or was never received by SHJobNivo.
• The applicant submits materially false, fraudulent, impersonated or manipulated information or payment evidence.
• A duplicate payment has already been reversed, charged back or refunded.
• The charge relates to a different service governed by separately displayed refund terms.

Nothing in this policy limits any non-excludable right available under applicable consumer law.

4. How to request a refund

1. Email info@shjobnivo.com.
2. Provide your full name, application tracking ID, payment date, amount, method and proof of payment.
3. Use the same email address or telephone number associated with the application.
4. Allow our team to verify the application decision and payment record.

5. Refund method and timing

Approved refunds are normally returned to the original payment method where reasonably possible. Processing time depends on the payment provider, banking network and verification requirements. We will communicate the approval and available payment timeline after verification. Any provider delay outside SHJobNivo’s control does not change an approved refund’s status.

6. Incorrect or duplicate payments

Contact us promptly if you paid an incorrect amount or paid more than once. Once verified, any amount that was not properly due will be handled according to the original method and applicable payment-provider rules.

7. Application outcome

Paying an application processing fee does not purchase a job, interview or guaranteed selection. Applications remain subject to eligibility, role availability, submitted information, assessment and recruitment decisions. If SHJobNivo rejects an eligible paid application, the refund rule above applies.